At the end of March, MANN+HUMMEL was recognised with the AGCO’s Supplier Award, which represents a huge success for our organisation. As Global Key Account Manager for AGCO, I was, of course, in attendance at the awards ceremony on 28 March. During the event, I was thinking what a shame it was that the whole team could not be there to accept the award. AGCO were so happy with us as a supplier that they wanted to reward us for our outstanding service in 2016, and that is down to the hard work of so many of our colleagues. I would therefore like to use this opportunity to share the award with the entire team and, above all, extend special thanks to our colleagues from Production, Logistics and Quality Assurance. This award is a recognition for our collective success, and you have all contributed to make it happen.
As Global Key Account Manager, I have been looking after this customer for around four years. AGCO is the third largest manufacturer of agricultural machinery in the world. Although the company is based in the US and is listed on the New York Stock Exchange, it is also heavily influenced by the European economy, with 57% of its 2016 turnover coming from the EMEA region (Europe/Middle East/Africa). While the name AGCO may not be that familiar to most people, brands like Fendt, Massey Ferguson, Valtra and Challenger are very well known. We make spare parts for all of these machines.
Not a sprint but a marathon
Winning awards like this is a big deal. It proves that our commitment to the customer is not just a fleeting thing, but a continuous effort. AGCO gives out the award each year in six different categories. We won the 2016 award in the ‘Spare parts’ category. In this category, the jury’s primary considerations are performance, quality and service. We consistently excelled in all three areas throughout 2016. Some suppliers might manage that for one or two months but we were on the top of our game for the entire year, which is why we deservedly took home the Award.
Performance, quality and service aren’t 100-metre sprints that require only short bursts of effort. Performance, quality and service are more of a marathon, in that they require endurance. Of course, there are always one or two slips-ups. But these just give us the chance to prove how quickly and well we respond. The ultimate goal is customer satisfaction. This is not something that only I or those in service keep in mind – it’s something that every single one of our colleagues has taken on board, and that’s why our company works so well.
Incentive for 2017
The award should also act as an incentive to continue our great work. We will face new challenges in 2017: our customer AGCO has plans for further internationalisation, and we want to grow with them. That means for example, that we will have to work even more closely with our branches worldwide. We have already made a great impression on our customers in South America. There will also be greater international coordination in terms of prices, delivery times and quality. However, there’s one thing of which I am certain: if we all continue to work together to stay number one for customer satisfaction, we are sure to have another successful year.